Refund policy

The Fit Lab – Refund & Returns Policy

We want you to be happy with your purchase, while also keeping our policy clear and fair for everyone.

Returns within 30 days

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition that you received it

  • Be unworn or unused

  • Have all tags attached

  • Be in the original packaging

  • Include a receipt or proof of purchase

These conditions help us prevent abuse and ensure we can resell returned items safely and fairly.

How to start a return

To start a return, contact us at thefitlabsupport@gmail.com.

Please include:

  • Your name

  • Order number

  • The item(s) you’d like to return

  • A brief description of the reason for the return

We’ll respond with next steps and, if approved, return instructions and an estimated refund timeline. You can always contact us at thefitlabsupport@gmail.com with any questions about returns.

Damages and issues

Please inspect your order when it arrives and contact us right away if:

  • Your item is defective

  • Your item is damaged

  • You receive the wrong item

This allows us to review the issue quickly and make it right, which may include a replacement, exchange, or refund depending on the situation.

Exceptions / non‑returnable items

For health, safety, and regulatory reasons, some items cannot be returned:

  • Perishable goods (for example: food, flowers, or plants)

  • Custom or personalized products (special orders, made-to-order items)

  • Personal care items (for example: certain beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

We also cannot accept returns on:

  • Sale items marked as final sale

  • Gift cards

If you’re unsure whether your item is eligible, email us at thefitlabsupport@gmail.com before ordering or returning.

Exchanges

The fastest way to get the item you want is to:

  1. Request a return for the item you have.

  2. Once your return is accepted, place a new order for the replacement item.

This keeps inventory accurate and ensures you receive your new item as quickly as possible.

European Union 14‑day cooling‑off period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without a justification, in line with EU consumer protection rules.

To qualify, your item must:

  • Be in the same condition you received it

  • Be unworn or unused

  • Have tags attached

  • Be in the original packaging

  • Include a receipt or proof of purchase

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

If approved:

  • We will issue a refund to your original payment method within 10 business days.

  • Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you still haven’t received it, please contact us at thefitlabsupport@gmail.com.